Payment method

The customer can pay for the goods by choosing from the following methods:

  • Via personal Paypal account;
  • Via bank transfer to the IBAN indicated in the order summary;
  • Via cash payment to be made directly to the courier (cash on delivery has a service cost of €5.00).

Shipping costs

For total purchase amounts over €39.90, shipping is FREE. For purchase amounts under €39.90, shipping costs are €6.99 for Calabria, Sicily and Sardinia and €5.99 for other provinces of Italy. Shipping costs are added to the total amount of the ordered goods and are automatically calculated at the end of the purchase. The so-called "disadvantaged locations" listed in this link are an exception, for which a single shipping rate of €16.90 is applied, and free shipping is excluded even for purchase amounts over €39.90.

For cash on delivery, the cost is €5.00, to be added to any shipping costs. For information on the cost of international shipping, please contact us at the following email: shop@pizetapharma.com

Delivery by express courier
Shipments are processed by Express Courier within the day following payment crediting (if bank transfer is chosen, payment crediting must be awaited to process the order). Delivery throughout ITALY normally takes place within 48 hours of order execution. The indicated times may vary for delivery in Calabria and the Islands or if carried out on Saturdays, Sundays, holidays, and in other particular cases such as: absent recipient, difficult to reach delivery location, and other problems directly attributable to the courier and not dependent on PIZETA PHARMA SPA. The courier delivers without notice, during the hours and according to the instructions provided by the customer at the time of purchase. In case of absence, the courier notifies the customer and attempts delivery again within the next 24 hours. If this also fails, the customer will be contacted by Pizeta Pharma to arrange home delivery or collection at the courier's warehouse where the goods are stored. Upon delivery of the goods by the courier, the Customer is required to check:

  • that the number of packages delivered corresponds to what is indicated in the transport document;
  • that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metallic straps).

Any damage or discrepancy in the number of packages or indications must be immediately reported to the courier making the delivery, by affixing the words "Acceptance of goods with reservation" on the appropriate accompanying document, indicating the reason for the dispute. The document must then be sent by email to shop@pizetapharma.com or to the certified email address greempharmsrl@legalmail.it
Warning: if the customer accepts and collects without making the necessary reservations for the goods delivered by the courier, it will not be possible in any way to claim any shortages or damages due to transport carried out by the courier at a later time.Any hidden anomalies (e.g., theft or shortages) must be reported in writing by registered letter with return receipt addressed to PIZETA PHARMA SPA, via B. Simonucci 3, 06135 Ponte San Giovanni (PG) within seven working days or via certified email to greempharmsrl@legalmail.it. Any report beyond the aforementioned terms will not be taken into consideration. The Customer assumes full responsibility for what is declared.

COMPLAINTS
Any complaints can be notified by e-mail to the address: shop@pizetapharma.com. Each complaint must be sent complete with the details of the sender (name, surname, address, telephone and e-mail).